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Risk posed by shadow IT high in India: ManageEngine’s 2021 Digital Readiness Survey

The risk posed by shadow IT is especially high in India, said the 2021 Digital Readiness Survey conducted by ManageEngine, the enterprise IT management division of Zoho Corporation that surveyed IT professionals in India and overseas.

The study said cyberthreats – primarily phishing, malware and social media attacks – were endangering remote employees in India.

“The risk posed by shadow IT is especially high, as 89% of companies have no control over the software that employees purchase and install on their devices,” ManageEngine said in a statement.

It went on to reiterate that around 95% of Indian companies plan to stick with remote work for the next two years at least. However, 89% of the study’s respondents said implementing a work-from-home policy has led to an increase in security challenges faced by their organisation.

The results of the study, that were announced on Wednesday, also revealed that an overwhelming 97% of Indian companies increased their reliance on cloud solutions as a result of the pandemic.

“Enterprises have accelerated their use of cloud solutions, such as Software as a Service, Infrastructure as a Service and Platform as a Service, as a result of the pandemic. Nearly 97% of respondents stated that their organisation’s reliance on the cloud has increased. However, companies want more from cloud offerings, specifically improved performance, reliability and security,” the company said.

The study found that cloud adoption in India is driven, primarily, by the need to continue IT operations, support remote workers and perform data-related tasks such as storage and backup.

Further, the use of business analytics has grown over the last two years. The study said that almost 97% of respondents agreed that the use of business analytics had increased during the aforesaid period. The main reasons cited for this are improved decision-making and profitability.

In addition, around 91% of respondents said their confidence in AI has increased during the past two years, with a majority of them reporting a “significant increase” in confidence. Only 3% said their confidence has decreased.

“The soaring confidence can be explained by a high number of firms (89%) reporting better results due to AI,” the company said.

A total of 1,210 IT executives and technology professionals from North America, the United Kingdom, Australia, New Zealand, Singapore and India were surveyed. In India, 202 respondents from businesses with more than 500 employees across 18 industry verticals completed the survey.

“The findings in this report reinforce that IT remains a critical business enabler, especially in times like the present. Companies are realising that dynamic, quick data-driven decision-making is key to build differentiation and deliver a great customer experience, which increases their reliance on AI and deep analytics,” said Rajesh Ganesan, vice president of products at ManageEngine.

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